Ask Six Simple Questions to Select the Right Auto Repair Shop

The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.


  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management’s commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
    Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  3. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  4. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  5. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.
  6. “A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment,” said Rich White, executive director, Car Care Council. “Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs.”

The Car Care Council video entitled “Auto Service and Repair: What to Expect” provides valuable information on such topics as what to expect at the shop and covers the real truth about consumer rights and the manufacturer’s warranty.

5 thoughts on “Ask Six Simple Questions to Select the Right Auto Repair Shop

  1. Ernest London says:

    I like that you mentioned to ask a repair shop if they offer a warranty on their work. That can show you that they will stand by the job they do and fix any issues that arise. I am trying to find a shop to fix my truck, and I want to make sure I get the best service possible. I will be sure to ask about this.

  2. Jack Titchener says:

    I really liked how you talked about businesses offering a warranty for the parts. My last car broke down and we were able to replace almost everything for free because we had been the upgradable warranty option. Thank you for the helpful auto repair tips!

  3. Jane Ambrose says:

    My husband really needs to get some major repairs done on his car but he hasn’t taken it in yet because he doesn’t know of a trustworthy and qualified auto shop. It is so true that it is really important for an auto shop to have some references that you can check up on to make sure they do a good job and that their past customers have been satisfied. It seems to me like the more questions you ask the shop ahead of time, the more likely you are to be happy with the repairs when they’re done. Thank you for the information!

  4. Kenneth Gladman says:

    I am trying to keep my older car running for as long as possible, because I can’t afford a new car right now. This makes proper maintenance and repairs super important. I like that you mentioned checking for warranties offered before choosing a shop. This shows they are confident in their work.

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